Ready to ship pieces are already sewn and ship in 1–3 business days.

Made to order pieces come in our set colorways. Pick your colorway and size, and we sew it for you.

Custom pieces are yours to design, panel by panel, in our custom builder. Then we sew it for you.

Made-to-order and custom pieces ship once they're sewn, currently in about 8–12 weeks. Every made-to-order and custom product page shows the current lead time.

They ship once they're sewn, currently in about 8–12 weeks. Lead times change through the year, so every made-to-order and custom product page shows the current one.

Our made-to-order and custom pieces are sewn by hand, one at a time, by our small team of three in Portland, Maine. How much we can make changes with the seasons and with our lives outside work, which we value. That's why it can take a while, and why the lead time moves around. It runs longest around Black Friday.

We ship your whole order together once the made-to-order or custom pieces are sewn.

Yes. We ship to most countries for a flat $25, using the shipping option closest to that, usually UPS or USPS.

If you have special requirements for your location, or a carrier you prefer, send us a message as soon as you order. Otherwise we'll choose the carrier.

First, contact the carrier (USPS or UPS) with your tracking number. They can usually sort it out. We're happy to help with lost, missing or damaged packages too, so email us at info@sambob.biz.

If tracking shows your package as delivered but you didn't get it, we can't replace or refund it.

Yes, for unworn pieces within 30 days of shipping:

• Ready to ship: returns and refunds accepted.
• Made to order: returns and refunds accepted with a 25% restocking fee.
• Custom: returns and refunds accepted with a 50% restocking fee.

We're also happy to exchange for a different size, or for a different product at the same price. You're responsible for return shipping on returns and exchanges.

To start a return or exchange, email us at info@sambob.biz. See our full returns policy.

Returns and refunds for manufacturing errors or flaws are accepted within 90 days of shipping. Email us at info@sambob.biz to start one.